Tista Science and Technology Corporation

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System Administrator

Job ID 2025-5525
Job Locations US-Remote-United States

Overview

Are you a System Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

 

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

 

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Responsibilities

  • The Contractor shall perform incident and request resolution and escalation of tickets submitted to the Virtual Desktop and Applications Service Line, provide technical writing support, and monitoring support.
  • The Contractor shall provide weekly status reports showing progress in these areas.
  • Virtual Desktop and Application solutions include Citrix Applications and Desktops and emerging technologies such as Windows Virtual Desktop (Azure), Amazon Workspaces, and Amazon AppStream.
  • The Contractor will triage, troubleshoot, resolve, or escalate requests or issues with access to Virtual Desktop and Applications from both on site and remote VA users.
  • The contractor shall use VA standard processes in handling and documenting of tickets and shall meet the standard service level agreement for responding to and resolving tickets in a timely manner while minimizing the number of tickets being reopened for the same issue. If an issue cannot be solved after following standard troubleshooting procedures, the ticket will be escalated to the appropriate IT group for further resolution.
  • The contractor leads will be the liaison between the VA RESOURCE LEAD and contract team on regular team activities and meet on a monthly basis.

Qualifications

  • Several years of experience as a Citrix Admin or similar role, troubleshooting and implementing virtual desktop solutions using Citrix technologies.
  • Strong knowledge of Azure virtual desktop services, including Azure Virtual Machines, Azure Active Directory, and troubleshooting.
  • Proficiency in Citrix Virtual Apps and Desktops, StoreFront and Citrix Director.
  • Experience in troubleshooting various Citrix and Azure issues including Secure Certificate, PIV Card troubleshooting, MAC and Windows OS troubleshooting.
  • Familiarity with identity and access management concepts, including Azure Active Directory, multi-factor authentication, and role-based access controls.
  • Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies.
  • Knowledge of security best practices, data encryption, access controls, and compliance requirements.
  • Experience in customer service and working with users using remote technologies such as Teams and Webex.
  • Excellent documentation and communication skills.
  • Strong analytical and problem-solving abilities.
  • Certifications in Citrix and Azure technologies are a plus.

 

Education:

  • Bachelor's Degree in Computer Science, Electronics, Engineering or other Engineering or technical discipline
  • Eight (8) years of additional relevant experience may be substituted for education

 

Clearance: 

  • The ability to pass a Tier 2/Moderate Background Investigation 

 

Location:

  • Remote, USA
  • Monday - Friday (8:00 AM - 4:30 PM CST)

 

Pay Range:

  • The pay for this position ranges from $43,730 to $51,500
  • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
  • Also, certain positions are eligible for additional forms of compensation, such as bonuses
  • TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

 

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TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!
#thinktista #tistacares #tistavaluesvets

Employment Transparency:
TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is available here.
The Pay Transparency Policy is available here.

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to recruiting@tistatech.com or call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.