Tista Science and Technology Corporation

Senior Systems Administrator - ECO

Job ID 2022-3588
Job Locations US-TX-Austin


Are you a Senior Systems Administrator that would like to be part of delivering initiatives for digitization, automation, modernization, infrastructure, security, and interoperability of systems and processes to provide Veterans and their families the most efficient and timely service and benefits resulting in a positive impact for millions of people? If so, we may have an opportunity for you! Veterans are strongly encouraged to apply. 


  • Monitoring critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others.
  • Identify alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions. 
  • Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations.
  • Monitor enterprise-wide application performance and reports on application behavior analytics.
  • Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems.
  • Monitor high value business-centric transactions and manages response actions.
  • Identify the functional domain in which problems reside (server utilization, network saturation, application tuning.
  • Detect change of state conditions that have significance for management of Configuration Items (CIs) and IT services.
  • Ensure all events are communicated IAW SOP and/or takes further corrective action with the application owner.
  • Participate in all Major Incident management and root cause analysis calls and provides expert troubleshooting support as needed.
  • Escalate as per criticality matrix definitions.
  • Notify the internal/external stakeholders per procedure.
  • Provide APM input to daily shift reports and metrics.


  • Exceptional written and verbal communications skills.
  • Operational experience with ServiceNow, SolarWinds, Splunk, AppDynamics, and Aternity IT monitoring tool-sets.
  • Experience monitoring application performance in a command center.
  • Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise.
  • Working shift-work. 
  • Participate in major Incident management and root cause analysis.
  • Experience supervising other employees.


  • Bachelor’s Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline and 5+ years’ work experience.
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)


  • The ability to pass a Tier 2/Modest Background Investigation 


  • Austin, TX. (100% On-Site)
  • Tuesday - Saturday  (10:00 PM - 6:30 AM CST Time)


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