Tista Science and Technology Corporation

Senior Applications/Systems Analyst - ECO

Job ID 2022-3585
Job Locations US-TX-Austin


Are you a Senior Applications/Systems Analyst that would like to be part of delivering initiatives for digitization, automation, modernization, infrastructure, security, and interoperability of systems and processes to provide Veterans and their families the most efficient and timely service and benefits resulting in a positive impact for millions of people? If so, we may have an opportunity for you! Veterans are strongly encouraged to apply. 


  • Monitoring critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others.
  • Identification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions. 
  • Study of applications and the consumption of system resources and be able to detect application problems such as threshold violations.
  • Monitor enterprise-wide application performance and reports on application behavior analytics.
  • Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems.
  • Monitor high value Business-centric transactions and manages response actions.
  • Identify the functional domain in which problems reside server utilization, network saturation and application tuning.
  • Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services.
  • Ensure all events are communicated IAW SOP and/or take further corrective action with the application owner.
  • Participate in all major incident management and root cause analysis and provides expert troubleshooting support as needed.
  • Escalate as per criticality matrix definitions.
  • Notify the internal/external stakeholders per procedure.


  • Exceptional written and verbal communications skills.
  • Operational experience with ServiceNow, SolarWinds, Splunk, AppDynamics, and Aternity IT monitoring tool-sets.
  • Monitoring application performance in a command center.
  • Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise.
  • Working shift-work. 
  • Participating in major incident management and root cause analysis.


  • Bachelor’s degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years’ work experience.
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)


  • The ability to pass a Tier 2/Modest Background Investigation 


  • Austin, TX. (100% On-site)
  • Sunday - Thursday (10:00 PM - 6:30 AM CST Time)


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