A large Federal health-care agency is implementing a risk-based approach to technical writing and documentation that creates a unified effort across multiple projects that are currently separate. One of the key challenges is defining an effective technical and documentation writing approach that works enterprise-wide, implementing multiple new writing tools, and driving the adoption of best practices, and data-driven processes across the stakeholder groups.

The Technical Writer and Documentation Specialist will use a consultative approach and a deep understanding of current technology and technical writing to analyze and consolidate technical requirements. Finally, this role must be resourceful, detail-oriented, 100% client-focused, and possess a continuing passion for their profession.

The Technical Writer and Documentation Specialist is the primary contact accountable for program deliverables and documentation. This role coordinates with program staff (e.g. the Project Manager, other Key Personnel, and Team Leads) responsible for a deliverable’s completion, quality, and timely delivery. The Technical Writer and Documentation Specialist will provide technical writing, editing, and 508 documentation remediation support for all deliverables required by the SOW, customer XLC, and ad-hoc requests. Where applicable, all deliverables should follow customer standard templates and format and style guidelines. The Technical Writer and Documentation Specialist is also responsible and accountable for the coordination, preparation, facilitation, and delivery of customer meetings and engagements. This includes the creation and management of necessary meeting articles/artifacts (soft and/or hard-copy), such as, but not limited to:agendas, meeting minutes (inclusive of attendee tracking and action item capture), presentations, schedules, etc.

• Direct and primary contact for all program deliverables and documentation.
• Responsible for coordinating with program staff (e.g. the Project Manager, other Key Personnel, and Team Leads) on the completion of deliverables with little or limited supervision while consistently meeting goals and deadlines as scheduled.
• Provide technical writing, editing, along with 508 documentation remediation support for all deliverables required by the SOW, customer XLC, and ad-hoc requests. Where applicable, all deliverables shall follow customer standard templates and format guidelines.
• Maintain the creation and management of necessary meeting articles/artifacts (soft and/or hard-copy), such as, but not limited to:  agendas, meeting minutes (inclusive of attendee tracking and action item capture), presentations, schedules, etc.
• Work closely with program leadership to obtain an in-depth understanding of documentation requirements.
• Knowledge working with documentation repository/version systems/support software, such as: Remedy, Jira, CFACTS, ServiceNow (SNOW).  
• Skilled tracking, monitoring, and updating/editing required technical documentation (plans, test cases, documents, etc.).
• Experienced maintaining project templates for deliverables and reporting. Track updates for client-required templates and update accordingly.
• Accountable for planning, coordinating, preparation, facilitation, and follow-up activities to support customer meetings and engagements.
• Capable of preparing and delivering meeting materials and deliverables such as; Agendas, Attendance records, Minutes, Action Items, Presentations, Models, Diagrams, Remediation Plans, Schedules.

• 5+ years of technical writing experience.
• Minimum of 1-2 years of experience supporting writing efforts in a technical environment.
• Advanced experience with Microsoft Office Suite and Share-Point.
• Experience ensuring that all documentation is 508 compliant.
• Experience working on large IT programs (75+ people).
• Experience working on fast-paced programs.
• Proficient in Confluence, Jira, Slack.
• Experience working on an Agile team (SAFe agile framework .preferred).
  • CMS XLC experience preferred.

Education Requirements: 

• Bachelor’s degree in communication or technical discipline, or equivalent experience a plus.
• Minimum of 4 years of experience in writing and editing documents.

Clearance:

• Public Trust