Tista Science and Technology Corporation

IT Operations Manager

Job ID 2021-2508
Job Locations US-Remote-United States

Overview

TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category. 

 

Are you an IT Operations Manager that would like to be part of delivering initiatives for digitization, automation, modernization, and interoperability of systems and processes to provide Veterans and their families the most efficient and timely service and benefits? Our team will provide application modernization, implementing a standard platform, common data sharing models, and establish a standardized approach to software delivery resulting in a positive impact for millions of people. If so, we may have an opportunity for you! 

Responsibilities

The IT Operations Manager is a hands-on leader who will provide technical expertise and personnel management over several teams of the Benefits Integration Delivery program consisting of DBAs, system engineers, DevOps and automation engineers, and others.  The IT Operations manager will serve as a working Operations Support Engineer in addition to leadership duties. 

 

  • Provide excellent customer service, problem solving and conflict resolution skills 
  • Work with a cross-functional, multi-vendor team to manage application performance, custom reporting infrastructure, and recurring client deliverables 
  • Interface with other project team leads (development, testing, requirements, analytics) to share information, provide technical guidance, and other project-wide leadership tasks 
  • Interface with network operations center staff for deployment/maintenance of servers, storage, and networking equipment 
  • Assist in managing custom software releases and deployment via DevSecOps methodology 
  • Involved in new hire training, employee skill development and ongoing coaching for each team member 
  • Manage Unix/Linux administration tasks 
  • Responsible for deploying and maintaining a highly-available production environment with aggressive uptime goals 
  • Responsible for deploying and maintaining multiple development/testing environments 
  • Manage operating system patch deployment, database patch deployment  
  • Manage and improve a library of task automation scripting (shell, perl, etc.) 
  • Identify problematic areas and implement strategic technical and process solutions 
  • Evaluate COTS and Open-Source software, SaaS and PaaS to fulfill business needs 
  • Define metrics to ensure continuous improvements in process and efficiency 
  • Provide weekly and monthly reports to internal and external stakeholders 
  • Write and maintain technical documentation using the MS Office Suite, SharePoint, Visio, and Wiki tools 
  • Use ServiceNow for ticket management and reporting 
  • Use JIRA for project management and task management 
  • Use MS Project for project planning and management 

 

Qualifications

  • 10+ years of experience in IT, preferred 5 + in IT Operations 
  • 2+ years’ experience in technical personnel management.  
  • Serve as escalation point for Operations staff for critical issues 
  • A successful candidate will have exceptional I.T. customer service skills and technical skills 
  • Experience providing support to non-technical end users as well as highly technical development and engineering staff.    
  • Good understanding of managing and monitoring Service Level Agreements with customers and suppliers. 
  • Demonstrated experience managing customer relationships and operations. 
  • Exceptional analytical and process development skills. 
  • Ability to manage multiple issues at one time with exceptional follow through. 
  • Proven ability to learn custom application environments 

 

Preferred Qualifications: 

 

  • Experience supporting Web based applications 
  • Experience supporting SaaS and PaaS based environments 
  • Experience moving applications from on-premise to cloud-based hosting environments 
  • Relevant technical experience (certifications preferred) 
  • Unix/Linux administration (Solaris/RedHat) 
  • Oracle Database Administration 
  • Experience with ITIL, SDLC, Agile, and DevOps methodologies. 
  • Experience with continuous integration tools like Jenkins 
  • Experience with administering version control systems like GIT 
  • Experience with performing performance optimization to meet performance goals 
  • Experience with performance monitoring tools like New Relic 
  • Experience with mitigating vulnerabilities indicated in Security Audits / Penetration testing 

 

Education: 

  • Bachelor's degree in Computer Science or Information Systems. Significant relevant professional experience may be substituted 
  • Minimum of 10 years of work experience 

 

Clearance: 

  • Must be eligible to pass a Modest Background Investigation (MBI)   

 

Location:  

  • Remote 

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