Operations Manager

Job ID 2018-1183
Job Locations US-MD-Rockville


TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is an Inc. 500 company, a recipient of the 2010 Top 100 Service-Disabled Veteran-Owned Businesses from Diversity Business, recognized in Washington Technology's FAST 50 list of the fastest growing small businesses in government contracting in 2012 & 2013, recognized as the Top 25 Fastest Growing Small Technology companies by the Washington Business Journal in 2014 & 2015, and selected as the Veteran Owned Company of the Year in 2014 by the Montgomery County MD Dept. of Economic Development. 


The Operations Manager is a hands-on leader who will provide technical expertise and personnel management for a Web based application Operations group.  The Operations group consists of a HelpDesk, Operations support engineers(Linux Admins), DevOps engineers, and Oracle Database admins.  These teams work together to provide tier 2/tier 3 support for application design, development, data analytics, and operations support tasks for a custom web-based fraud prevention tool. The Operations manager will serve as a working Operations Support Engineer in addition to leadership duties.


  • Provide excellent customer service, problem solving and conflict resolution skills
  • Work with a cross-functional, multi-vendor team to manage application performance, custom reporting infrastructure, and recurring client deliverables
  • Interface with other project team leads (development, testing, requirements, analytics) to share information, provide technical guidance, and other project-wide leadership tasks
  • Interface with network operations center staff for deployment/maintenance of servers, storage, and networking equipment
  • Assist the development team in managing custom software releases and deployment via DevOps methodology
  • Involved in new hire training, employee skill development and ongoing coaching for each Operations team member
  • Perform Unix/Linux administration tasks
  • Write basic SQL queries (Insert, update, delete) and perform simple data exports using TOAD, SQL Developer
  • Responsible for deploying and maintaining a highly-available production environment with aggressive uptime goals
  • Responsible for deploying and maintaining multiple development/testing environments
  • Manage operating system patch deployment, database patch deployment
  • Manage and improve a library of task automation scripting (shell, perl, etc.)
  • Identify problematic areas and implement strategic technical and process solutions
  • Evaluate COTS and Open-Source software to fulfill business needs
  • Define metrics to ensure continuous improvements in process and efficiency
  • Provide weekly and monthly reports to internal and external stakeholders
  • Write and maintain technical documentation using the MS Office Suite, SharePoint, Visio, and Wiki tools
  • Use Remedy and ServiceNow for helpdesk ticket management and reporting
  • Use JIRA for project management and task management
  • Use MS Project for project planning and management


  • 10+ years of experience in IT, preferred 5 + in IT Operations
  • 2+ years’ experience in technical personnel management. 
  • Serve as a 24x7 escalation point for Operations staff for critical issues
  • A successful candidate will have exceptional I.T. customer service skills and technical skills
  • Experience providing support to non-technical end users as well as highly-technical development and engineering staff.  
  • Good understanding of managing and monitoring Service Level Agreements with customers and suppliers.
  • Demonstrated experience managing customer relationships and operations.
  • Exceptional analytical and process development skills.
  • Ability to manage multiple issues at one time with exceptional follow through.
  • Proven ability to learn custom application environments

Preferred Qualifications:

  • Experience supporting Web based applications
  • Relevant technical certifications
    • Unix/Linux administration (Solaris/RedHat)
    • Oracle Database Administration
  • Experience with ITIL, SDLC, Agile, and DevOps methodologies.
  • Experience with continuous integration tools like Jenkins
  • Experience with administering version control systems like GIT
  • Experience with performing performance optimization i.e. tuning a system to meet performance goals
  • Experience with performance monitoring tools like New Relic
  • Experience with mitigating vulnerabilities indicated in Security Audits / Penetration testing


  • Bachelor's degree in Computer Science or Information Systems. Significant relevant professional experience may be substituted


  • Must be eligible to obtain a Public Trust clearance 



  • Rockville, MD



Here at TISTA Science and Technology we value our Veterans and encourage all to apply!


TISTA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.








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