IT Support Technician



TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is an Inc. 500 company, a recipient of the 2010 Top 100 Service-Disabled Veteran-Owned Businesses from Diversity Business, recognized in Washington Technology's FAST 50 list of the fastest growing small businesses in government contracting in 2012 & 2013, recognized as the Top 25 Fastest Growing Small Technology companies by the Washington Business Journal in 2014 & 2015, and selected as the Veteran Owned Company of the Year in 2014 by the Montgomery County MD Dept. of Economic Development.



The IT Support Technician is responsible for managing incident queue using CA Service Desk Manager and supporting large stakeholder community of judges, lawyers, and attorneys in support of suite of VA Applications.


  • Coordinate code changes application services, components, and functionality
  • Provide for general IT services related to customer
  • Review, coordinate, management, and complete Change Request from stakeholders
  • Support Tier 1 and Tier 2 application related tickets
  • Create and maintain project artifacts, such as SOPs, FAQs, Topologies, Design documents, etc.
  • Maintain application backlog, while resolving defects, issues, and triaging incidents
  • Ensure production services are available and triage issues as they arise
  • Monitor application performance 




  • At least two years of experience working within an IT setting
  • Must be able to work independently and collaborate across projects
  • Ability and willingness to learn PowerBuilder and Oracle 11g, if not already experienced
  • Ability to coordinate with several team members with diverse background across multiple regions within a fast-paced environment
  • Resourceful and self-motivated
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions
  • Excellent verbal, interpersonal and written communication skills
  • Strong analytical, problem-solving and decision making capabilities
  • and serve as a credible resource for a senior management team
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude


  • Bachelor's Degree in Computer Science or other IT related degree


  • Ability to obtain a Tier II MBI


  • Washington, DC (on-site with client)

Here at TISTA Science and Technology we value our Veterans and encourage all to apply!


TISTA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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