Applications Administrator

2017-1122
US-TN-Oak Ridge

Overview

TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is an Inc. 500 company, a recipient of the 2010 Top 100 Service-Disabled Veteran-Owned Businesses from Diversity Business, recognized in Washington Technology's FAST 50 list of the fastest growing small businesses in government contracting in 2012 & 2013, recognized as the Top 25 Fastest Growing Small Technology companies by the Washington Business Journal in 2014 & 2015, and selected as the Veteran Owned Company of the Year in 2014 by the Montgomery County MD Dept. of Economic Development.

 

Responsibilities

The Applications Administrator will join the VA Community Care team supporting the VA's mission using the Community Care Viewer. This is a call center environment requiring professional level customer service while performing the following duties: 

 

  • Manage the daily routine operations and maintenance of IT software system applications
  • Communicate with end users and understand issues related to end user applications
  • Support a 24x7x365 help desk to assist approximately 50,000 users that utilize two-factor authentication system components, soft tokens, OTP, and eToken devices
  • Provide Tier 1 and 2 support for the VA Community Care Program

Qualifications

  • Experience with Security Authentication Tokens, Windows 7, Windows 2008 Server, Microsoft Forefont Identity Manager and familiarity with Microsoft SQL 
  • Network Administration and/or Desktop support experience 
  • User experience with Remedy ARS 

Education:

  • AA or two-year technical school in computer science, engineering, math, graduate of technical school, or equivalent; 4 years of additional relevant experience may be substituted for education.
  • Prefer working knowledge of Remedy ticketing system and authentication methods

Clearance:

  • Tier 4/ Background Investigation (BI) 

Location: 

  • Oak Ridge, TN
  • This is a shift work position and the successful candidate must be flexible in days and hours worked.  

Here at TISTA Science and Technology we value our Veterans and encourage all to apply!

 

TISTA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

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